What live customer tracking is
When a job is on the way, the customer receives a link — usually over WhatsApp, sent from the technician's own number — that opens a simple web page. No app to install, no login. On that page they see the technician's location on a map and a live ETA that updates as the technician drives, accounting for real traffic.
It's the same experience as tracking a Grab or a food delivery, applied to field service.
Why it matters for the business
- Fewer "where is he?" calls. The most common interruption to a dispatcher's day disappears — the customer can just look.
- Fewer missed appointments. When a customer can see the technician approaching, they're ready. No locked gates, no wasted trips.
- More trust, instantly. Transparency signals professionalism. A small AC or plumbing outfit that offers live tracking looks more credible than a competitor who says "sometime this afternoon."
- Word of mouth. Customers remember the experience. "You can actually watch the guy coming, like Grab" is the kind of thing people mention to friends.
How it works in FaiServe
In FaiServe, the technician taps "Start travel" and shares the tracking link over WhatsApp in one tap. The customer opens a public, tokenised page — it expires automatically after the job, so there's no privacy hangover. Through the job, the same record captures GPS-stamped photos and a digital signature, so the live-tracking experience ends with proper proof of work.
Who it's for
Any team that goes to a customer's site benefits: aircon and HVAC servicing, plumbing, CCTV and access control, pest control, IT field support, solar, cleaning and facilities. If your customers ever wonder "when will they get here?", live tracking answers it before they ask.
Give your customers the Grab experience
Try live customer tracking free for 30 days — no credit card, set up in a day.
Start free trial → See how it works